In this episode I bring my wife Emily into the thunder-dome and get her take on managing the office side of an electrical contracting company.
It's one thing to be an electrician and try to run your own company. It is an entirely other thing being a husband-and-wife duo, both trying to run said company. Emily talks about some of our successes and failures over the past year, as well as sheds some light on things any of you may want to consider if you're thinking of running your own company together.
The main points of this episode revolve around organization, keeping good records, estimating, scheduling, and keeping work at work so you can keep sanity in your marriage. Emily goes over some of the paperwork and filing system we used to keep our electrical contracting company smooth on the office end. She also delves into customer service and how to interact with customers in a way that makes them want to keep coming back to you in the future.